Get help with EmailEngine

Ask the assistant for an answer right now, or email the developer who wrote the code.

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An answer in seconds, at any hour.

The EmailEngine assistant searches the documentation, the API reference, the EmailEngine source code and the changelog, and links the pages its answer came from. Paste an error message or a log line and ask what it means.

AI answers can be wrong, so check the linked sources before relying on one.

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Contact support

A reply from the person who wrote EmailEngine.

There is no ticket queue or support tier in between. A first reply can solve the problem when the email includes:

your EmailEngine version
the account type involved: Gmail API, Microsoft Graph or IMAP
what you expected, and what happened instead
the relevant log lines, with passwords, access tokens, license keys and EENGINE_SECRET removed

Email support@postalsys.com, or see the full checklist.

Email support

More places to look

Most questions already have an answer in one of these.

Troubleshooting

Startup, webhook, performance and sync problems, and what to collect before reporting one.

Account troubleshooting

Connection, authentication and sync failures for a single account.

Error codes

What an error in an API response means, and what to do about it.

GitHub issues

Bug reports and feature requests. Search first: the problem may already be known, or fixed.

Release notes

What changed in each version, worth a look before and after upgrading.

API reference

Every endpoint with its request and response fields.

Documentation

Installation, configuration, accounts, sending, webhooks and deployment, for every feature.

Licensing

What a subscription covers, and what leaves your server.

Docs for your AI tools

Connect Claude or another MCP client to the EmailEngine documentation server and ask from your own editor.